About the Surgery

 

Find out more about the surgery

Welcome to Jubilee Medical Group

Welcome to our practice located at two sites in Longfield at Kent House, Station Road (opposite Waitrose) and in New Ash Green, Meadow Lane (next to the Library). Both surgeries offer a full and comprehensive range of medical care provided by our health care team.

Our Mission

We recognize the value of every person, respect their individuality and are guided by our commitment to provide excellent medical care, showing compassion and kindness, respect and dignity. We are committed to a high quality of care and will seek the best possible outcome for our patient".

Our core values, and principles, shared among the partners and staff are:

  • Patient-centred - Each patient’s individual needs are our first consideration.
  • Quality - Our aim is to provide the highest possible standard of care and treatment with diversity, equity and equality.
  • Premises - To provide patients with a clean and safe environment when they visit us.
  • Openness and Transparency - To work within boundaries which are ethical and moral and create both openness and transparency.
  • Innovation - To use innovation to bring about change for the good of our patients.
  • Teamwork - To continue to work well together to support the practice and its patients.
  • Staff - to make our staff the best they can be through training, support and continued development.
  • Training - as a Training practice to train and develop the next generation of general practitioners.
 

Frequently Asked Questions

Why does the Surgery have to close for training?

NHS England requires all members of staff working in the primary care sector to complete a selection of mandatory training. This applies to both clinical and non-clinical staff and includes a wide variety of training from basic life support to sepsis recognition.

Due to this, the Kent and Medway Primary Care Training Team set dates where surgeries in the Dartford, Gravesham and Swanley areas have to close for an afternoon to complete this training. They are usually held monthly.

All localities are provided with the dates they have close to complete their trainings and during that time 111 are made aware and prepare to take calls from patients that may need advice.

Who triages the eConsults and decides who should see the patient?

When we receive an eConsult it is added to our eConsult list. A GP will then go through the list and triage the requests deciding on what action needs to be taken. This may be an appointment with a variety of different clinicians, including, paramedics, mental health practioners or first contact physiotherapists. You may be contacted via text message or phone call to confirm the outcome. The GP will decide the urgency of the appointment from what is detailed in the eConsult.  The GP is assisted by one of our care navigator team who makes contact once the GP has decided what action to take.

What appointments can we book over the telephone?

We can book Nurse and HCA appointments over the phone. This can include, b12's, dressings child immunisations, blood pressure checks and asthma, diabetes and NHS health checks  on receipt of an invite letter.

How can I update my contact details?

Please either use the administrative function of the eConsult or clearly write on a paper what details have changed and who for.

How can I make a complaint?

We hope that you would talk to us in the first instance to see if the issues can be resolved.

However, if you feel you need to make a formal complaint then please read our Complaints Procedure

Why do I have a named GP?

As of the 1st April 2015, practices are required to provide ALL their patients with a named GP.

This does not prevent you from seeing any other GP in the practice.

Care Quality Commission
Overall Rating: Good

Kent House Surgery
36 Station Road
Longfield
Kent
DA3 7QD

Telephone: 01474 702 127

New Ash Green Surgery
New Ash Green
Longfield
Kent
DA3 8RH

Telephone: 01474 873 828

Facebook