Feedback and Complaints

 

Get in touch with your compliments, comments or concerns.

Complaints and Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report

Comments from our Patients

'You are all doing a grand job, enjoy the cakes!'

Visit to the Practice - January 2023

Reception

  • No queue
  • Very friendly and helpful lady behind the desk - good demeanour
  • Very positive and cheerful check in experience.

Waiting room

  • Not very busy - three other patients.
  • I sat down - screen went yellow after 30 seconds - my name - I had been called.
  • Zero waiting time - excellent.

Treatment

  • I went in and was greeted by a very friendly nurse.
  • It was a 10 out of 10 visit/experience.
  • Please could you pass on my sincere thanks to the two team members above, they definitely went the extra mile today.

Kent House Surgery
36 Station Road
Longfield
Kent
DA3 7QD

Telephone: 01474 702 127

New Ash Green Surgery
New Ash Green
Longfield
Kent
DA3 8RH

Telephone: 01474 873 828