Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

eConsult can be completed online, over the phone or in exceptional circumstances in person. It will be triaged by a GP, who will decide the most appropriate clinician to deal with the problem and within what timeframe.

  • If it is decided the problem is urgent and needs to be dealt with on the day, you will be phoned with an appointment time.
  • If it is decided the problem is routine you will receive a text/phone call with an appointment date/time.

Visit eConsult

How to Request a Home Visit

Patients are requested to complete an admin eConsult or telephone before 9:30am if a visit is required that day.

Most visits are now carried out by our Paramedic Home Visiting Service (run by GP Federation, DGS Health).

The duty doctor will triage all home visit requests before deciding on the best course of action.

Please give as much information as possible to enable the doctor to allocate priority to their house calls.

The doctor may wish to speak to you before attending you at home.

Please remember that several patients can be seen at the surgery in the time it takes to do a home visit and a visit is at the doctor's discretion.

Please telephone the surgery on: 01474 873 828.

Children's Blood Test Appointments

Your child's blood test

We are unable to do blood tests for under 16s however we have included some helpful links below for further information on where to get blood test done.

For children 11 and under

Change or Cancel an Appointment

Our appointments are very valuable. If you are unable to attend please telephone the surgery or come in to reception and notify our care navigators or cancel on the NHS App.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our practice list.

Ways to cancel

  1. Telephone us on 01474 873 828.
  2. Cancel through the NHS App

Out of Hours

Enhanced Access

We have enhanced access clinics which are run by the DGS Health federation and they use other GPs/ clinicians for this service.

The appointments can only be booked in to these clinics when they have been clinically assessed by our eConsult team 

The receptionist on duty may not be one of our team and will be unable to answer any queries or process anything for you.

Enhanced access appointments are available Monday to Friday from 6:30pm to 8pm and Saturday at Kent House Surgery: 9am to 5pm.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Care Quality Commission
Overall Rating: Good

Kent House Surgery
36 Station Road
Longfield
Kent
DA3 7QD

Telephone: 01474 702 127

New Ash Green Surgery
New Ash Green
Longfield
Kent
DA3 8RH

Telephone: 01474 873 828

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