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Repeat Prescriptions
Please follow the guidelines and choose the right option for you.
Ordering a Repeat Prescription
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
The NHS App
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt.
Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.
Dedicated phone line
Patients who are able to use this facility would have been contacted directly.
If you are having difficulties using the NHS app please speak with a care navigator.
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Pharmacies offer a prescription collection service from our Practice
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Repeat Prescriptions
Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long term treatment.
Requests for prescriptions can be made on the NHS app. The Surgery will no longer be doing request for repeat prescriptions over the counter or on the telephone.
We are unable to issue repeat prescriptions at the weekends, public holidays or out of normal surgery hours.
Please allow 2 complete working days before collection and make allowances for weekends and public holidays.
Once issued the prescription will be sent electronically to your nominated pharmacy ready for you to collect.
Please note that providing your repeat prescriptions is not just a matter of getting them signed. The staff and doctors check every single request for various things such as:
- Is the request at the appropriate time (too early may indicate patients taking too much medication; too late could indicate some patients not taking their medication regularly).
- Whether you are due a review, e.g. for blood pressure, asthma, diabetes, etc. We try to provide best care by reminding you that a review is needed.
- Whether you require some blood tests. Some medication may require regular monitoring with blood tests.
- Whether some drugs may no longer be necessary, or if there might be interactions between different drugs that you might be taking.
- Making sure that dosages and instructions are correct.
As you can see, the doctors take safe prescribing very seriously. This is entirely for your benefit, but at times may result in a slight delay in getting your prescription ready, especially if any of the above issues are unclear and we need to contact you for clarification.
We would be grateful if you can be understanding and patient in such situations.
Ordering Non-Repeat Medication Items
You may find that a clinician starts you on a medication but does not immediately add it to your repeat list. This is likely to be because they want to make sure that you are tolerating it well and it is working before they make it more permanent. It may also be that it is a short term medication.
To order these items you can either submit an eConsult, using the administrative option. If you are unable to use eConsult and you need to order a non-repeat item please call the surgery after 2pm. You will need to know the exact name of what you need to order or the Care Navigators may be unable to order the items for you.
Private Prescription Information
How a prescription issued after a private consultation is different to an NHS prescription and how you can receive your medicine
Private prescriptions can incur higher charges for patients than NHS prescriptions.
Patients may ask their GP for their medicines to be supplied on the NHS using an FP10 form.
Alternatively, private clinicians may write to NHS clinicians requesting for treatment to be continued within primary care. Please note NHS clinicians are under no obligation to issue an FP10 for patients who have had medicines prescribed privately. Please see further details below explaining why your GP may not be able to transfer your private prescription onto an NHS prescription.
If you have chosen to be seen privately and have been prescribed medication, you will need to pay for the first script privately. You will need to ensure we have a copy of a consultation letter from the private consultant so we can then review if the private prescription can be considered for an NHS prescription. We will require 2 weeks' notice to review private prescription requests.
Medication Queries
If you have a medication query please contact us online. If you query is urgent and falls outside of those times please contact the surgery by phone or pop in to reception and we will be happy to help.
NHS Medicines A-Z
More Information About Prescriptions
Care Quality Commission
Overall Rating: Good
Kent House Surgery
36 Station Road
Longfield
Kent
DA3 7QD
Telephone: 01474 702 127
New Ash Green Surgery
New Ash Green
Longfield
Kent
DA3 8RH
Telephone: 01474 873 828